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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kristy Carson

August 17, 2023

2  out of  5 rating by Kristy Carson
"I have been with them for 2 years. My rate kept increasing about $50 every 6 months. In the beginning I never had any issues with them but I just cancelled my policy because the customer service is horrible. Ashley was over my policy and her attitude was disgusting so I just cancelled the entire policy overall"

Brianna Bush

July 12, 2023

2  out of  5 rating by Brianna Bush
"Unfortunately I had to re-edit my original review from 5 stars to 2. I have had the worse experience ever dealing with claim process and looked for my agency to intervene. The ladies there are great, patient and did all they could to help, however, my case was so complex I requested to speak with Wally Taylor. I was promised a phone call and I received a robotic, insensitive email. Wally had no urgency or empathy to say let me call this customer and see how I can help. Very disappointed, his name should be removed from agency due to the ladies there doing more than he is."

Easton Breaux (PharaohYusef)

July 7, 2023

5  out of  5 rating by Easton Breaux (PharaohYusef)
"Friendly and knowledgeable"

Kevin Kelley

May 30, 2023

1  out of  5 rating by Kevin Kelley
"Constantly raising our rates, the customer service stinks, and when you do get someone on the phone you can’t even understand them."

Sheila Ivie

October 28, 2022

5  out of  5 rating by Sheila Ivie
"Great folks"

Sophia Aikens

May 19, 2022

1  out of  5 rating by Sophia Aikens
"Rate too high no discount offered"

Nicholas Daniels

January 11, 2022

3  out of  5 rating by Nicholas Daniels
"Prices are quite high in my opinion and the customer service is not great. I have only had issues with State Farm in the year plus that I have had their auto insurance."

Patrick Williams

March 5, 2021

1  out of  5 rating by Patrick Williams
"contacted this branch to become a new customer. went through the whole process and ready to make payment to get services, then all of a sudden their systems "crash" and I need to call back in later (after the local branch closes) and pay. contacted the office back to speak with Kevin Holland and naturally he's busy so I leave my name and number to have him call me back. I recieved no call back. I call the 800# and give my claim reference number. Agent over the phone stated I wasn't approved for their coverage. which is fine. it happens. but why lie to me about it at the local branch and string me along.. if I didn't get approved then so be it. Man up and say what needs to be said and stop wasting people time! I ended up getting a better rate with a different company that APPROVED ME. have better business ethics!"

Steve Moore

January 11, 2021

5  out of  5 rating by Steve Moore
"Stephanie is the best!"

Jim Brantley

January 11, 2021

5  out of  5 rating by Jim Brantley
"Like a good neighbor....."

richard sims

December 24, 2020

5  out of  5 rating by richard sims
"Been with Wally for decades. If you want service, this agent and his team can't be beat. I'm happy and I am hard to please! :)"

Neda Michell

October 8, 2020

5  out of  5 rating by Neda Michell
"I haven't visited but they are great! They've been very helpful everytime we've had to call them. We've had them as our insurance company for awhile."

Real Rok TV

September 24, 2020

5  out of  5 rating by Real Rok TV
"Great customer service"

Angela Chambers

September 13, 2020

5  out of  5 rating by Angela Chambers
"I have had car insurance with Wally Taylor State Farm, since I was 15 years old and am now 41. They have great customer service and deals."

William C. Anderson

June 27, 2020

5  out of  5 rating by William C. Anderson
"Great customer service"

Angela Chambers

June 10, 2020

5  out of  5 rating by Angela Chambers
"I have had insurance, with Wally Taylor, State Farm, since I was 15 years old, in 1994. I will be 41, on Friday, and will never have any other State Farm agent, as long as Wally Taylor is in the insurance business. Wally Taylor and his team, are amazing, and their customer service is out of this world! Delmi, has been a Godsend, and a blessing, in helping me get great rates, on my car and life insurance. From my family, to yours, Wally Taylor, State Farm, is the cream of the crop, and the kind of insurance company, you want to employee and to be on your side. I, 10 out of 10, HIGHLY RECOMMEND, Mr. Wally Taylor and his insurance team."

Kp P

May 7, 2020

5  out of  5 rating by Kp P
"At first I didn’t want an agent I wanted to just call into customer service.. But after having Stephanie Meissner help me which she is very helpful like a good neighbor.."

Angel Bautista

January 17, 2020

5  out of  5 rating by Angel Bautista
"Great service if they pick up the phone"


March 11, 2019

5  out of  5 rating by Nancy
"Always a welcome smile and you feel like family"

Kristen Thibodaux

February 11, 2019

1  out of  5 rating by Kristen Thibodaux
"Please read your binder!!! I didn’t and learned the hard way!!! My deductible was increased after I said I wanted to keep it at $500! Found out when I took my car to the shop!!! Also be aware that if you hit a deer, more that likely they will drop you!!! Spend your money elsewhere!!!"

Up Gang

February 8, 2019

5  out of  5 rating by Up Gang
"I have insurance here: This is a very clean office and they’re very friendly & the secretary that works in the front is super sexy . omg"

Danielle Ferris

November 21, 2018

5  out of  5 rating by Danielle Ferris
"This is an excellent office with great staff!"

Jace and Laura Jenkins

August 28, 2014

5  out of  5 rating by Jace and Laura Jenkins
"This is the best insurance agencies I have dealt with. There have super friendly staff and are willing to help with any situation that arises! I would recommend then to anyone who is looking for insurance."